Privacy Policy

1. Introduction

Polabera, Inc. ("Polabera," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our products (Flow, Insight, and Collaborate), or engage with our services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide, including:

• Account registration details (name, email address, company name, job title)
• Billing and payment information processed through secure third-party payment processors
• Communications you send to us (support requests, feedback, inquiries)
• Information submitted through forms on our website, including demo requests and newsletter subscriptions

2.2 Information Collected Automatically

When you interact with our services, we automatically collect certain technical information:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, features accessed, session duration, click patterns)
• Log data (IP addresses, access times, referring URLs)
• Cookies and similar tracking technologies

2.3 Enterprise Customer Data

When enterprise customers use our products, they may upload or process data through our platform. Polabera acts as a data processor for this information, and our processing activities are governed by our Data Processing Agreement.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving our products and services
• Processing transactions and managing your account
• Sending transactional communications (service updates, security alerts)
• Providing customer support and responding to inquiries
• Analyzing usage patterns to enhance user experience and product functionality
• Complying with legal obligations and enforcing our agreements
• Detecting and preventing fraud, abuse, and security incidents

4. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our business (cloud infrastructure, analytics, payment processing)
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Polabera, our customers, or others
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets
• With Consent: When you have given us explicit consent to share your information

5. Data Security

We implement industry-standard technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, regular security assessments, and incident response procedures. Our infrastructure is hosted on SOC 2 Type II certified cloud providers.

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and obtain a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@polabera.com. We will respond within 30 days.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver relevant content. You can manage cookie preferences through your browser settings. For more details, refer to our Cookie Notice.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: